aliihost

AliiHost LogoAliiHost Customer Service is a dynamic and interactive customer service based training workshop to support people working in service industries. Content ranges from enhancing core communication skills to dealing with irate customers, understanding and exceeding customer expectations across cultures, providing excellent service for customers with disabilities, empowering and coaching employees, being and effective problem solver and much more. The AliiHost Customer Service skills program is endorsed by the Tri-Org, which consist of the Belau Tourism Association, Palau Visitor’s Authority, and Palau Chamber of Commerce.

WorldHost Training Fundamentals

The WorldHost Fundamentals certificate is highly valued by employers throughout the service and hospitality industries seeking staff who are well-trained in providing exceptional customer service. WorldHost Fundamentals is a one-day (8 hour) workshop that teaches front-line employees important, practical skills and techniques for providing excellent customer service. The result: impressed customers and clients who will not only return, but will tell others about the quality of service they’ve received.

Learning Outcomes

  • Conduct communication with customers in a professional courteous manner
  • Identify and anticipate possible problems and take action to minimize effects
  • Handle complaints in a sensitive, courteous and discrete manner
  • Verbally and non-verbally convey a willingness to assist
  • Many, many more

For more information or to make a booking, please contact us.

Belau Tourism Association © 2012. All Rights Reserved. | M&D WEBCREATIONS - PALAU